Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be  unopened, unused, and in its original sealed packaging. You'll also need the receipt or proof of purchase.

For hygiene and food safety reasons, we cannot accept returns of opened or used food supplements unless the product is faulty, damaged, or supplied in error. 

To start a return, you can contact us at info@ajsnutrition.co.uk. Please note that returns... will need to be sent to the following address: 

AJ'S Nutrition Limited
34 Roman Road
LU4 9DN
United Kingdom

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied in error. 

You can always contact us with any return questions at info@ajsnutrition.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to hygiene and food safety regulations, we cannot accept returns of opened food supplement products unless they are faulty, damaged, or supplied incorrectly. If you have any questions about whether your item is eligible for return, please contact us at info@ajsnutrition.co.uk before sending it back. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK 14-day cancellation right
For most online purchases, you have 14 days after receiving your order to tell us that you wish to cancel. You must then return the goods within 14 days. Products must remain unopened, unused and in their original sealed packaging. This cancellation right does not apply once sealed goods that are unsuitable for return for health protection or hygiene reasons have been opened. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded to your original payment method within 14 days of us receiving the returned goods. or receiving evidence that the goods were sent back. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ajsnutrition.co.uk